Booking Terms & Conditions

Your booking relates to Disney Dream Palace or Enchanted Crystal Castle.

  1. Your booking/rental
    When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. Your booking for your stay is completed only when all the following steps have been completed: 
    • You have read and accepted the Booking Terms & Conditions.
    • A confirmation invoice has been issued to you by email. 
  2. By clicking that you have read these Terms & Conditions and proceeding to pay for the booking the designated party leader is agreeing to these Terms & Conditions. The party leader must be 21 years or older and must take full responsibility for all payments and correspondence.
    All bookings are on a first come first serve basis. The booking inquiry does not constitute a confirmed booking until formal notice has been issued upon the receipt of a 25% booking deposit payment. At peak periods we may only accept Sat to Sat bookings. All bookings are taken solely at the owner’s discretion.
  3. Paying for your stay
    A deposit of 25% of the total cost of a stay must be paid when making a booking. The balance of your stay must be paid no later than 12 weeks prior to your departure date. For bookings made within 12 weeks, you must pay the full amount of the stay when you book. Payment may be made by check, credit card, wire transfer, PayPal, direct deposit (please allow sufficient time for the funds to clear prior to the 12 week deadline). Failure to remit your final balance payment no later than 12 weeks prior to your stay in line with these terms will result in loss of your dates and forfeiture of your booking deposit. Once you have completed the booking document, paid the 25% deposit and received a notice the dates for your stay are confirmed. We guarantee that the price will not change. 
  4. Security bond
    A $500 security bond is required to be deposited for the duration of your stay. Non-payment of the security deposit prior to your stay will result in failure to gain access to the vacation property. Agreeing to these terms & conditions confirms your acceptance to pay for any damage of any kind caused by your occupancy of the property. The cost of repairs and/or replacements will be deducted from your security deposit. The security deposit will be refunded 7 days from your departure from the property, providing there are no claims against it. In the event of any excess damage of any kind, excessive cleaning costs or excessive use of electricity (caused by leaving external doors open with the air conditioning on) the named person on the booking form will be held responsible for all additional costs which exceed the security deposit. If the amount exceeds the bond a charge will be made locally, or an invoice sent to you at your home address. Any breakages you observe must be notified to our management company immediately upon your arrival. Any found following your departure and not notified to the management company will be rectified by us and the cost deducted from your security deposit. To protect yourself from possible charges against your (“Security”) Deposit, please inspect all rooms, including the pool and patio area immediately upon your arrival, and list anything that might be construed as damage (e.g. scratches/dents on counters, stains on furniture or carpet; torn screens; damage to walls; torn upholstery; broken windows; etc.). 
  5. Party size
    You are required to provide the names of all guests occupying the property, including children and infants. This is Florida State law and must be adhered to. The property may not be shared, sub-let or assigned to other persons. The party leader may be allowed to amend or add names to the booking prior to occupancy (provided the numbers are within the permitted limits of 12 persons) and they have written agreement from the owner before doing so. The party leader's name may not be changed. No amendments to the booking will be accepted after the arrival date without direct consent of the owner.
  6. Arrivals and departures
    Rental Times are 4pm (no earlier) on the arrival date to 10am(prompt) on the day of departure. Unauthorized early entries and late departures will be subject to a $200 minimum charge as these actions delay cleaning for our other guests. We may allow earlier entry providing it is not a changeover day when previous guests are vacating same day. If no other guests are incoming, a late departure may be arranged with our management company. Written consent to arrive early or leave late must be provided by the owner. 
  7. Your accommodation
    The accomodation is reserved exclusively for the people named on the guest list provided by you. No other persons or animals are permitted to stay at the accommodation unless this has been agreed with us in writing. At all times during your stay, you are expected to have consideration for the property. If, in the opinion of ourselves or the villa management company you are, or appear to be, behaving in such a way to cause danger, distress or damage to the property, we may terminate your stay without refund. In this event we will have no further liability to you and will not be responsible for any expenses you incur, any refund or any compensation. In addition, you will be responsible for any additional expenses we may incur as a result of your behavior.
  8. Electrical Equipment
    For the safety and comfort of all guests, electrical controls (such as air conditioning, pool controls, internet, television, games console, etc) must not be altered or tampered with. Electrical controls at the house have been set and calibrated for optimum comfort during your stay. The alteration or tampering of any electrical controls by guests that leads to equipment breakdown or lack of normal function will result in forfeit of your paid security deposit.
  9. Pool heating
    We will provide pool heat for your stay if requested at an additional cost. We cannot guarantee the temperature of the pool as this will vary according to different factors, mainly the prevailing weather. Please order at time of booking wherever possible as the heating of the pool takes time. Guests should not interfere with the pool heating controls but contact our management company if problems arise. Any departures from this may result in loss of security deposit. 
  10. Access 
    Access may be required by authorized personnel, the property management company or owner for maintenance during your stay. This will be done at a reasonable time and with agreement with you in order to safeguard the condition of the property and the enjoyment of your stay.
  11. Smoking
    For the safety and comfort of all our guests smoking is not permitted within the property or pool area. If the management company find any evidence of smoking inside the house during your stay, this will be regarded as a serious breach of the booking agreement and you will be evicted immediately. All monies paid will be forfeited and you will be liable for a deep clean fee - this will include but is not limited to, professional cleaning of all soft furnishings, linens, carpets etc as well as a “clean air” fee, to replace all air conditioning filters and deodorizing costs.
  12. Code of conduct
    The guests should occupy the property in a responsible and dignified manner. Please act in a courteous manner towards your neighbors who may be permanent residents. Please keep noise to a minimum during early mornings and late evenings, particularly around the pool and patio areas. Quiet time is generally considered to be 11pm to 7am. Excessive noise may result in a visit from the on site security or even the local Sheriff. This could lead to a fine or to your party being excluded from the property without refund (Please refer to section 6 “Your Accommodation”). No weapons of any kind are permitted within the property or resort.
  13. Pets/Animals
    We operate an animal/pet free accommodation in order to safeguard guest’s health who have allergies to pet hair and dander. No Pets/Animals of any type are allowed at the property at any time during your stay. If this condition is not adhered to you will forfeit your stay without refund of monies paid effective immediately. You will also be charged a cleaning fee for the removal of hair and dander from the property.
  14. Security
    Guests are expected to take all reasonable security precautions, including locking all doors, valuables safe and windows and setting the security alarm during your stay at the property. Your insurers may well decline your claim if you fail to take the appropriate security precautions. The owner is not responsible for the loss/damage to personal possessions during your stay due to improper security precautions during your stay. 
  15. Florida climate
    Florida has a tropical climate and as such insects are inevitable and not a cause for complaint. Their presence is no reflection on the cleanliness of the property. The property is treated regularly and has a comprehensive pest/termite control program. We advise you to keep windows and external doors closed. Not only will this keep bugs out but it will also allow the air conditioning to function more efficiently. The property has a pool cage that help keep bugs away from the pool area please ensure that the pool cage doors are kept shut to avoid bugs entering the pool area. 
  16. Changes to your booking
    If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes must be made in writing 12 weeks in advance of your stay from the person who made the booking.
  17. Cancellation of booking by guest
    Should you wish to cancel your booking; written notification must be received from the lead name on the booking confirmation invoice as soon as possible. If the owners receive written notice of cancellation not less than 12 weeks prior to the actual stay, the signatory will not be liable to pay the remaining balance payment due for the stay. It is the responsibility of the signatory to ensure that the signed cancellation letter reaches the owner. Email cancellations are acceptable. The booking deposit paid will be forfeited for all cancellations irrespective of date of notification. If a cancellation notice is received less than 12 weeks prior to the start of your stay the signatory is liable to pay the full remaining balance of the cost of the stay. If the owner is successful in re-letting the property for all or part of the booking period, the booking deposit paid (only) will be refunded. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from the insurer.
  18. Change or Cancellation of booking by owner 
    It is unlikely that we will have to make any changes to your booking. In the event of minor alterations, we will do our best to notify you before you travel. If a significant change or cancellation has to be made to your stay we will notify you as soon as possible. You may then:
    • accept the changed arrangements;
    • choose an alternative future stay subject to availability. If the alternative is of a lower price than that originally booked the difference (if already paid) will be refunded. If the alternative is more expensive there will be no extra charge to you.
    • cancel your booking completely, in which case we will refund you all monies paid by you.
      Note: if the substituted stay is of a lower price than the one originally booked, we will also refund the price difference. If the substitute stay is of a higher price we will deduct the price difference. This will be the full extent of the owner’s liability in any such cancellation circumstances and the owners cannot be responsible for any other costs connected with any such cancellation, however arising.

  19. IMPORTANT NOTE: Compensation and refund arrangements do not apply to circumstances beyond our control. We cannot cancel your stay in the following circumstances: war, threat of war, riots, civil strikes or terrorist activity, natural or nuclear disasters, pandemic, fire, bad weather conditions and similar events beyond our control. . Such circumstances are commonly referred to as “Force Majeure”.
  20. Special requests
    If you have a special request that does not form part of the arrangements described in our brochure/website please inform us in writing. We will do our best to comply with any written request, but we cannot guarantee to do so and it will not form part of any obligation. 
  21. Travel insurance
    Adequate insurance is essential. We do not cover you for any insurance as part of the booking and it is a condition of the booking that all members of the Party are covered by travel insurance which carries adequate protection against delays and cancellations, and has adequate medical insurance for the USA, and for your luggage and personal belongings. You may wish to ensure that insurance purchased has a 24-hour emergency telephone service.
  22. Our liabilities
    The owner and the management company of the property accept no responsibility whatsoever for death, personal injury, accidents, cancellation, loss, theft or damage to persons or personal belongings however caused. The use of all accommodations and amenities including the swimming pool and spa is entirely at the user’s own risk. Children must be supervised by responsible adults at all times when using the swimming pool and spa. Children must be supervised when using the themed bunk beds. Glass or crockery is not permitted within the pool area. The owner or management company cannot accept any liability for any loss of rental time due to travel problem, flight delays or cancellations, industrial disputes or any events outside our control, including any form of Force Majeure.
  23. Right to Refuse Service
    The owner and the management company of the property reserve the right to refuse service to anyone at any time. By agreeing to these terms and conditions the owner and management company are not liable for loss of booking or cancellation of booking under any circumstances however caused.
  24. If you have a complaint
    If you have cause for complaint whilst staying at our vacation property, this must be brought to the attention of our appointed management company immediately so that action can be taken to rectify the problem. Should the management company be unable to resolve the matter in resort, details of the complaint must be notified to us in writing within 28 days of the end of your stay. Any claims received outside this period cannot be considered as if you do not tell us about your complaint promptly; it may prove difficult to investigate your complaint thoroughly.
  25. Passports, visas and health certificates etc
    Various requirements as to documentation differ from country to country and from time to time. You are advised to make your own inquiries and to be responsible for ensuring that you have all the correct documentation for travel to and within the USA. All guests from outside the USA must possess a full machine readable passport valid for at least six months beyond their return date. It is the responsibility of the party leader to ensure that all guests have the correct travel documents, if there are any doubts please contact the US embassy or your passport agency for guidance. DOUBLE CHECK THAT YOUR PASSPORT IS IN ORDER!
  26. Law
    Your booking is subject to and shall be construed in accordance with the laws of the United States of America and all parties hereby submit to the exclusive jurisdiction of the United States of America superior courts.

    Please, note following:
    COMMERCIAL VEHICLES, CAMPERS, MOBILE HOMES, RECREATIONAL VEHICLES, MOTOR HOMES, HOUSE TRAILERS, BOATS SHALL NOT BE PERMITTED TO BE PARKED OR TO BE STORED AT ANY PLACE ON PROPERTY. Windsor Hills resort has a dedicated parking lot for these types of vehicles.
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